FAQ
Thank you for taking an interest in NexGen Systems, Inc. We have created this page
especially for those businesses and organizations that may be responding to our recent
marketing literature, or would simply appreciate a quick rundown of how we can help.
This page contains a brief description of our philosophy and the services we provide
to help your organization better manage technology.
While we encourage you to navigate through our site, we feel that this one page will
provide you with a synopsis of how we at NexGen Systems can help with your technology
issues.
Philosophy
Our guiding principle is to build and maintain long-term, mutually-beneficial relationships.
How do we do that? By:
- being open, honest and fair;
- treating our customers with respect, regardless of their size, stature or effect on the bottom line;
- recommending and implementing well thought-out solutions that are free from bias, special interest, commission or anything else contrary to our customers' interest;
- providing excellent quality and value;
- maintaining a sense of humor.
We in turn expect to be treated with the same sense of fairness and respect we show our clients.
Technology
NexGen Systems is focused on supporting small to medium sized businesses. Typically this means organizations as small as
a couple of workstations to those with up to 50 workstations and multiple servers. Currently, our smallest client is
a local golf course with 4 PCs. Our largest client is a large financial institution with over 250 PCs and over 80 servers,
spread across 4 locations in three states. We are very adaptable to our client's needs.
The following chart highlights the major technologies we design, plan, build and support. As this is
not an exhaustive list, do not be put off if a technology you need assistance with is not listed
here. Give us a call so we can determine if and how we can help!
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Server Platforms: |
Windows Server 2008 / 2003 / 2000 / NT 4.0
Linux (Ubuntu / Suse / Red Hat)
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Desktop Platforms: |
Windows 7 / XP / Vista / 2000 / NT 4.0 / 9x
Linux (Ubuntu / Suse / Red Hat / Fedora)
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Email Messaging: |
Google Apps
Exchange Server
Outlook clients
Lotus Domino/Notes
Various POP3 & SMTP services
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Firewalls: |
Cisco PIX / ASA
Symantec Enterprise Firewall
Raptor Eagle Firewall
Sonicwall
MS ISA Server
Linux iptables
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Networking: |
TCP/IP, IPX/SPX, NetBEUI, DHCP, DNS, WINS, IPSec, PPTP, NAT
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Internet Connections: |
Broadband and dedicated pipes (T3 / T1 / Cable / DSL / other)
Including all necessary routers and other customer premise equipment (CPE)
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Remote Access: |
IPSec VPN
SSL VPN
PPTP
Secure remote desktop solutions
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Web Servers: |
IIS 7.5 / 7.0 / 6.0
Apache 2.x
Tomcat 6.x / 5.5
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Website Implementation: |
While we can assist with simple design, layout, and static content, we do not consider
ourselves web designers. What we excel at is working through the other issues surrounding websites.
- Domain name registrations or transfers
- DNS administration
- Website hosting (self-hosted or provider-based)
Let us work with you and your website designer to get your web presence up and operational
quickly and efficiently.
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Intrusion Detection: |
HoneyPoint Security Server
RealSecure
Snort
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Network Monitoring: |
Snort
Trigeo
Event Log Monitor (ELM)
SNMP
syslog
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For a list of some of our past projects, please see our Solutions page.
Pricing Structure
NexGen Systems provides excellent service with fair pricing. Our pricing comes in three
flavors: Flat Hourly Rate, Projects, and Pre-paid Block-of-Hours.
Flat Hourly Rate:
Technical Support & Engineering: $135
Technical Support covers those services typically performed at the desktop PC, such as end-user
support for applications, desktop hardware installations and configurations, desktop software
installation, desktop troubleshooting, and also basic network administration such as adding/removing
users.
Engineering Services are services that are typically performed at the network level or above.
These services would include but not be limited to server and network troubleshooting,
advanced network administration tasks, router installations, firewall issues,
telecommunications, project consulting, security and other specialized services such as
virus cleaning and repair.
Projects:
Some general projects have established rates that we use, such as installing, updating and securing a new Windows 2000/2003 server (currently $1195), implementing a small-office Cisco PIX / ASA firewall (currently $450) or installing an Untangle web filtering server (currently $650). Other projects are more flexible in nature depending on the design and the environment, such as an office move or a server migration. These are negotiated on a case-by-case basis and determined mainly by the complexity of the project, not necessarily by the time involved.
Pre-paid Block-of-Hours:
Pre-paying in blocks of hours offer substantial savings on all of NexGen Systems' services. By pre-paying
in blocks of 10 hours, clients are presented with a savings of $25 off the flat hourly rate. With blocks of hours at $1100 for 10 hours, a savings of $250 is realized!
Monthly Preventitive Maintenance:
For a flat monthly fee of $260 we will conduct an onsite visit of up to 3 hours to ensure your network server is patched and running optimally, your data backups are operating properly, review firewall and network devices for changes, and keep your workstations patched. Not just Microsoft patches, but all applications, which is a critical miss for many organizations. Additional monthly maintenance time and effort can easily be negotiated for specific situations if desired.
Testimonials*
The following excerpts are from a few of the letters we've received from our happy clients (originals
are on file).
"I sure feel lucky I was there when you were helping one of my clients with their computers.
They praised you for your excellent work and I trusted their comments. It really paid off for us.
It sure is hard to find someone that you can trust that is reliable. I know when you tell me
you will do something I am confident it will get done quickly and correctly."
- CPA and Business Advisor
"You have always been readily available to help us not only overcome problems when they
arise, but also to assist us in planning intelligently for the future with new equipment purchases
and installations. I personally appreciate your quick response time. When things come to a grinding
halt due to a system failure, no one wants to hear that it will be 24 hours before someone can come
take a look. You have always responded swiftly to my pages and made time for us when we had
a crisis situation."
- Urban Design and Architectural Firm
(*) As a courtesy to our clients, we have not placed direct references to them. If you would like
references with contact information, we will be happy to provide them to you. Thank you.
Contact Us!
Thank you for taking the time to consider NexGen Systems, Inc. as your technology partner.
In appreciation for your time and effort, we want to offer your business a $25 discount off of our
first support visit. To take advantage of this, simply contact us to schedule a time for one
of our knowledgeable and courteous engineers to visit your organization and help with any of your
technology issues. You can do this by
calling us,
emailing us or
filling out our online form.
Again, we thank you for your consideration and wish you the very best in your business!